Journal of Gerontology

fa کیفیت خدمات اماکن ورزشی-تفریحی شهرداری مشهد با رویکرد شهر دوستدار سالمند در سال The service quality of sport-entertainment facilities of Mashhad municipality with the approach of an elderly-friendly city in 2018 سالمندی سالم و فعال active and healthy aging پژوهشي اصیل Original research مقدمه:  رشد جهانی جمعیت سالمندان برای ارائه‌کنندگان خدمات بهداشتی و درمانی و جامعه‌ای که سالمندان در آن زندگی می‌کنند یک چالش مهم محسوب می‌گردد؛ لذا هدف پژوهش حاضر بررسی کیفیت خدمات اماکن ورزشی-تفریحی شهرداری مشهد با رویکرد شهر دوستدار سالمند در سال 1398 بود. روش کار: پژوهش حاضر از نظر هدف، کاربردی و از نظر روش اجرا میدانی محسوب میشود. جامعه آماری شامل سالمندان 60 سال به بالا ساکن شهر مشهد در سال 1398 بود. با استفاده ازشیوه نمونهگیری کوکران، و با توجه به جمعیت کل افراد 60 سال به بالا ساکن شهر مشهد (22481 نفر) حجم نمونه 378 نفر به صورت نمونه گیری خوشه ای تعیین شدند. از پرسشنامههای مشخصات جمعیت‌شناسی، پرسشنامه وضعیت اجتماعی-اقتصادی و پرسشنامه سنجش کیفیت خدمات پاراسورمان و همکاران استفاده شد. از آزمون‌های آماری کولموگروف اسمیرنوف،آزمونهای ناپارامتری ویلکاکسون، رتبهبندی فریدمن، اندازهگیری مکرر و آزمون تعقیبی بنفرونی برای تجزیه و تحلیل دادهها استفاده شد. مقدار احتمال 05/0=α، در نظر گرفته شد. یافته‌ها: نتایج نشان دادند که از بین ابعاد پنجگانۀ کیفیت خدمات مدل سروکوال، بعد تضمین (70/0±73/3) در رده اول و بعد همدلی (08/1±32/3) در رده پنجم قرار گرفتند. همچنین در مقایسه بین امتیاز ادراکات و انتظارات در همۀ ابعاد، شکاف منفی وجود داشت. بیشترین شکاف منفی (747/0-) مربوط به بعد تضمین بود. ابعاد قابلیت اعتماد (708/0-) عناصرعینی (685/0-) همدلی (496/0-) و پاسخگویی (400/0-) نیز به ترتیب در رتبههای بعدی بودند. نتیجه‌گیری: با توجه به نتیجۀ پژوهش حاضر مبنی بر وجود شکاف منفی در کیفیت خدمات اماکن ورزشی، میتوان گفت برنامهها و خدمات اماکن ورزشی شهرداری مشهد انتظارات سالمندان را برآورده نکرده است. نتایج نشان میدهند که درک از کیفیت خدمات با توجه به جنس و گروههای سنی شرکت کننده متفاوت است.   The phenomenon of increasing elderly population is one of the most important economic, social and health challenges in the 21st century. Currently, Iran's population is not structurally elderly, but soon, the elderly population in Iran will form a significant part of the country's population structure. Methods:The purpose of this research was to investigate the quality of sports and entertainment facilities in Mashhad municipality with the approach of an elderly-friendly city. The statistical population included two parts: spatial and human. Using Cochran's sampling method, and according to the total population of people 60 years and older living in Mashhad (22481 people), the sample size was determined to be 378 people <w:sdt docpart="FCA88A1FC9924E7C9E9018DA39B55D86" id="-1838991998" sdttag="MENDELEY_CITATION_v3_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">(15)</w:sdt>.. Then, by using a pilot project in some sports and recreational places, the attitude of the elderly towards the services provided by the Mashhad municipality was investigated. The criteria for entering the study include the ability to do sports, the absence of sensory and motor disabilities, not taking anti-depressants, not suffering from Alzheimer's disease and physical illness or the history of any specific disease that may endanger a person's health by doing sports  <w:sdt docpart="FCA88A1FC9924E7C9E9018DA39B55D86" id="1130517190" sdttag="MENDELEY_CITATION_v3_eyJjaXRhdGlvbklEIjoiTUVOREVMRVlfQ0lUQVRJT05fN2VlZmYyOWMtYjZkYS00ZTgyLWE1NmQtMzZhNjdhY2NkMDJhIiwicHJvcGVydGllcyI6eyJub3RlSW5kZXgiOjB9LCJpc0VkaXRlZCI6ZmFsc2UsIm1hbnVhbE92ZXJyaWRlIjp7ImlzTWFudWFsbHlPdmVycmlkZGVuIjpmYWxzZSwiY2l0ZXByb2NUZXh0IjoiKDE2KSIsIm1hbnVhbE92ZXJyaWRlVGV4dCI6IiJ9LCJjaXRhdGlvbkl0ZW1zIjpbeyJpZCI6ImRjYTFmNjg3LTk5ZTEtMzRlZC05MTQxLTg4ZDQ1MTM3ZmVhMyIsIml0ZW1EYXRhIjp7InR5cGUiOiJhcnRpY2xlLWpvdXJuYWwiLCJpZCI6ImRjYTFmNjg3LTk5ZTEtMzRlZC05MTQxLTg4ZDQ1MTM3ZmVhMyIsInRpdGxlIjoiRWZmZWN0IG9mIOKAnFRhaSBDaGkgQ2h1YW7igJ0gb24gRGVwcmVzc2lvbiBpbiBlbGRlcmx5IHdvbWVuIiwiYXV0aG9yIjpbeyJmYW1pbHkiOiJLaGVzYWxpIiwiZ2l2ZW4iOiJaIiwicGFyc2UtbmFtZXMiOmZhbHNlLCJkcm9wcGluZy1wYXJ0aWNsZSI6IiIsIm5vbi1kcm9wcGluZy1wYXJ0aWNsZSI6IiJ9LHsiZmFtaWx5IjoiTW9oYW1tYWRpIFNoYWhib3VsYWdoaSBGICwgS2hhbmtlIEgiLCJnaXZlbiI6IkJpZ2xhcmlhbiBBIiwicGFyc2UtbmFtZXMiOmZhbHNlLCJkcm9wcGluZy1wYXJ0aWNsZSI6IiIsIm5vbi1kcm9wcGluZy1wYXJ0aWNsZSI6IiJ9XSwiY29udGFpbmVyLXRpdGxlIjoiSXJhbmlhbiBKb3VybmFsIG9mIFJlaGFiaWxpdGF0aW9uIFJlc2VhcmNoIGluIE5hcnNpbmciLCJhY2Nlc3NlZCI6eyJkYXRlLXBhcnRzIjpbWzIwMTcsMTEsMTddXX0sIlVSTCI6Imh0dHA6Ly9panJuLmlyL2FydGljbGUtMS0xOTYtZmEuaHRtbCIsImlzc3VlZCI6eyJkYXRlLXBhcnRzIjpbWzIwMTVdXX0sInBhZ2UiOiIzOS00NiIsInB1Ymxpc2hlciI6ItmG2LTYsduM2Ycg2b7amNmI2YfYtCDZvtix2LPYqtin2LHbjCDYqtmI2KfZhtio2K7YtNuMIiwiaXNzdWUiOiIyIiwidm9sdW1lIjoiMiIsImNvbnRhaW5lci10aXRsZS1zaG9ydCI6IiJ9LCJpc1RlbXBvcmFyeSI6ZmFsc2V9XX0=">(16)</w:sdt>. The exclusion criteria included unwillingness to continue cooperation in the research. Demographic profile questionnaires, socio-economic status questionnaire <w:sdt docpart="FCA88A1FC9924E7C9E9018DA39B55D86" id="2087728878" sdttag="MENDELEY_CITATION_v3_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">(17)</w:sdt> and service quality measurement questionnaire of Parasuraman et al. (1988), were used to collect data. 0.88 <w:sdt docpart="FCA88A1FC9924E7C9E9018DA39B55D86" id="-649048605" sdttag="MENDELEY_CITATION_v3_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">(18)</w:sdt>. Finally, 352 questionnaires were collected for statistical analysis. One-Sample Kolmogorov Smirnov statistical test was used to determine the normality of the data obtained from the demographic variables. Non-parametric tests such as Wilcoxon statistical tests, Friedman's ranking, repeated measurement and Ben-Froni's post hoc test were used to determine the quality of sports services in the thirteen districts of Mashhad Municipality. The probability value of α=0.05 was used to analyze the results in the SPSS-25 software environment. The research design of the present study was approved by the ethics committee of the Islamic Azad University of Mashhad with the code IR-IAU-MSHD.REC.1397.027. Results <a name="_Hlk117631269">Based on One-Sample Kolmogorov Smirnov</a>’s results, the null hypothesis was rejected, so non-parametric tests such as Wilcoxon statistical tests, Friedman's ranking, measurement Repeated and Ben-Ferroni post hoc test were used for data analysis. The findings demonstrated that among the five dimensions of the SEROQUEL model, the assurance dimension with the highest score (3.735 ± 0.707) ranks first. Dimensions of tangibles (3.717±0.734), reliability (3.692±0.603), responsiveness (3.476±0.839) and empathy (3.326±1.087) were placed in the second to fifth ranks respectively. Also, perceptions-expectations difference scores of the elderly regarding the quality of municipal sports facilities compared, results showed in all dimensions, the score of perceptions of the existing situation was significantly lower than their expectations which showed a negative gap in all five dimensions. The largest negative gap (-0.747) was related to the dimension of assurance. The smallest negative gap was related to the responsiveness dimension. In interpreting the results of Will-Coxon's test to understand the difference between the current and desired conditions of the quality of sports services provided by Mashhad Municipality for the elderly, the value of Z, which is significant at the error level of less than 0.001, It confirms that there is a significant difference in the level of perception-expectation. The negative gap indicates the amount and direction of these differences. In compare the average data among dimensions of service quality, by repeated measure, results showed there is a significant difference between the score of service quality dimensions in the perception section (P≥0.05), but the results of Bonferroni's post-hoc test showed that the only significant difference in current situation is located between the score of the reliability dimension and other four dimensions of quality (P≥0.05). difference between the other four dimensions (tangibles, assurance, responsiveness and empathy) were not significant. In examining the expectations of the elderly regarding the quality of municipal sports facilities, it was observed that the mean score of expectations in all dimensions is higher than perception. The results of the Friedman ranking test showed a significant difference between the scores of these dimensions (Table 6). According to the significance of Friedman's test, the chi-square value obtained for the average perceptions was equal to 36.661, which is at the error level of less than 0.05.   Discussion and Conclusion According to the results of the present research, in measuring the quality of sports facilities in Mashhad Municipality from the perspective of the elderly, in the perception section, the dimension of assurance with the highest score and the dimensions of tangibles, reliability, responsiveness and empathy were ranked in the second to fifth ranks, respectively. Also, in the expectations section of the assurance dimension, tangibles, reliability, responsiveness and empathy were ranked first to fifth respectively. In all dimensions, the scores of seniors' perceptions of service quality were significantly lower than their expectations, and in other words, there was a negative gap in all five dimensions. The biggest negative gap was related to the dimension of assurance, reliability, tangibles, empathy in the next categories and the least was related to the dimension of accountability. The following researchers also reported a negative gap in the evaluation of the quality of services in university sports facilities, sports clubs and recreational sports facilities in all dimensions, which were in line with the results of the present study <w:sdt docpart="FCA88A1FC9924E7C9E9018DA39B55D86" id="1667742401" sdttag="MENDELEY_CITATION_v3_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">(11,12,19,20)</w:sdt> The existence of a negative gap in all dimensions of quality indicates the existence of problems in service provision and makes it necessary to pay attention to the quality-of-service provision and improve it. Compared to the results of foreign research results showed that the quality of public sports services has an average level <w:sdt docpart="FCA88A1FC9924E7C9E9018DA39B55D86" id="1878203719" sdttag="MENDELEY_CITATION_v3_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">(31)</w:sdt>. Unfortunately, no positive gap was found in any of the dimensions of service quality in the present study and other internal studies, which indicates the low and unacceptable quality of services provided at the level of sports facilities in the country.   امکانات ورزشی شهرداری, سالمندان, شهر دوستدار سالمند, کیفیت خدمات Elderly Friendly City, Municipal Sports Facilities, Older Adults, Service Quality, Sports Facilities 89 100 http://joge.ir/browse.php?a_code=A-10-291-2&slc_lang=fa&sid=1 Zinat Ebrahimi زینت ابراهیمی Zin368@gmail.com 10031947532846006401 10031947532846006401 No Islamic Azad university دانشگاه آزاد سنندج Helen NAzari هلن نظری Nazari.h1360@gmail.com 10031947532846006402 10031947532846006402 No Education departmen آموزش و پرورش استان ایلام Parivash Piraki پریوش پیرکی PPiraki@yahoo.com 10031947532846006403 10031947532846006403 Yes Islamic Azad university دانشگاه آزاد اسلامی واحد دره شهر